Our Returns Policy

If you purchase a product that is faulty, damaged or not fit for its intended purpose, we can provide you with an exchange, credit or refund.

To make a return, simply:
1. Ensure the product is in its original packaging
2. Retain your original receipt/invoice
3. Contact us within 14 days of delivery to advise of the problem. We’ll organise a pick up and discuss your request for an exchange, refund or credit.
4. Some items may have a warranty. These usually apply to small machinery, chairs and chairmats. We suggest you keep your invoices for these items for the duration of the warranty period.
5. Contact us here.

Return Policy for Portwest Apparel and Protective Workwear

• A 20% restocking fee applies to approved returns and will be deducted from the refund amount.
• Return shipping to the supplier in Altona, VIC is arranged at the customer’s cost.
• To be eligible for a return, items must be unused, unworn and returned in their original packaging.
• Custom or embroidered items are not eligible for return, unless required under Australian Consumer Law.